Shipping / Ordering Terms & Conditions
EASY ON-LINE ORDERING (24-7) or PHONE ORDERS
Call (817) 567-8020 during our business hours 9:00-4:00 Central time, M-F, For fastest service, please have your credit card ready. If you prefer to mail your payment, please enclose a check or money order for the full purchase amount and your order will be shipped when the funds clear (approximately 10 business days). Please, do not send cash.
Shipped via Global Express or AirMail Parcel Post with the shippers export declaration. Customers will be responsible for all duties and taxes that may apply to International shipments. Additionally, the USA Exports Bureau may not allow certain products to be sold to some individuals or countries considered hostile to the United States of America.
As required by Texas law, will be collected at a rate of 6.25% on all merchandise shipped to addresses within the State of Texas.
Most merchandise is shipped directly from our retail headquarters in Roanoke, Texas and usually ships the same day orders are received or when funds clear. Weekend and holiday orders are shipped the next business day. We are normally closed for the Sun-N-Fun and EEA Oshkosh events and will ship orders when we return. If we cannot ship your order immediately, or if there is some peculiarity with your order, we will contact you and resolve any issue.
If you need assistance with your order, concerns, questions, comments or suggestions, please call one of our Customer Service Specialist at (817) 567-8020. Our Customer Service Specialists are available 9:00-4:00, Central time, M-F, Please call if we can be of assistance!
VISIT OUR STORE
Located at 300 N. Hwy 377, Roanoke, Texas with the closest airport being Northwest Regional Airport, 52F. Please call in advance to ensure we know you are coming since we often go out for lunch and other reasons.
So our employees may spend holidays with their families, our phones will not be staffed on New Year’s Day, Memorial Day, July 4, Labor Day, Thanksgiving or Christmas.
EXCHANGING OR RETURNING MERCHANDISE
If, within the first 30 days, your merchandise is defective or if you are simply unhappy with your purchase, please contact us to receive a Return Merchandise Authorization. Have your original receipt information ready to provide our staff with transaction information. Please return your order to us insured and prepaid. For your protection and to ensure prompt delivery we recommend you use commercial carriers such as UPS or Federal Express. After 30 days, there is a 15% return fee that applies with no returns accepted after 6 months. Shipping fees are not refundable; however, there is no shipping fee for product replacement. Credit card refunds are issued immediately upon receipt of the returned item. Merchandise must be returned in like-new condition. If within the first 90 days, you have an product failure, please return the faulty product with all the original parts and packaging to Aircraft Door Seals, LLC for replacement from stock at no charge. Please carefully note: Special Order items are not returnable. Used, damaged or defaced merchandise will not be eligible for refunds or exchanges.